FAQ's

We mostly process with Make To Order products. Once we receive an order, the manufacturing process starts. From manufacturing to Diamond Certification to Gold Certification, the entire process may take upto 25 days for the product to be ready for delivery. However, in stock products can be shipped within next 48 hours of the order received.

We sincerely apologise in case your order is delayed. Please reach out to us with your registered phone/email & order number and we will escalate the matter to the shipping partner on your behalf.

Sorry to hear that you would like to cancel your order. However, we would love to know the reason for cancellation. In case of genuine reason, the product may be returned with standard deduction charges. The final decision of the company shall be binding and applicable.

Zweler promises to provide you with the best quality products at the best possible prices. As per the Buy Back Policy, the company reserves the right to deduct 10% of the Diamond amount, 100% Making Charges and the GST levied in the bill at the time of delivery. To avail the service, you need to return the product to the company and after inspection, the refund shall be made in your registered bank account after dedcuting the standard deduction charges.

To return the product, just drop us an email at info@zweler.com stating that you would like to return the product, along with the product images, and we will arrange a reverse pick up for you. Reverse pick up takes about 72 hrs and once it is done. Please note that it may take 4-6 working days for the refund to be processed in case it is accepted.

If your order has not yet been picked up from our warehouse, we can definitely change your delivery address. Just reach out to us on any of our support channels and we will do our best to help! If the order has already been dispatched, there is very little we can do to update the address. If we have already shipped your order, we will call back the order and send you a new package from our side.

We do deliver across the globe, but the delivery charges shall be applicable. Please write to info@zweler.com if you would like to receive the products outside India.

Most of our orders are air-shipped - but still if you have a need for expedited shipping, let us know and we will try our best to dispatch the order as early as possible.

Once the order is shipped, changing the address might not be possible. In this case, we would request you to take delivery at the initial address. If that is not possible, we will call back your initial order and send out a fresh one to the updated address.

We work with all leading delivery partners and most of them will give you a call before delivering the order. All our deliveries are from trusted and reliable partners and insured. You can place your request to call you prior to delivery and we will instruct the same to our delivery partner.

As of now, NO. But we are still in the process of get the facility done with certain banks. Once approved we shall certainly inform you.

Sorry to hear that you have received an empty box. Please share the video of opening the package and we shall check with the delivery partner.

If you order is not yet shipped, we can hold on to your order. Please send us a reminder on when you would like us to ship it and we will move accordingly. Otherwise, if the order is already in transit, we will request the shipping partner to hold it for you for a few days and reattempt delivery, however, please note this is not an assured service. Alternatively, you can ask your neighbour/security to keep the parcel on your behalf.

Sorry to hear that your coupon code is not working. Please note coupon codes are case sensitive, so please make sure that there are no typos while entering the code. It is also possible that the coupon code is old and might have expired, in which case, we request you to reach out to us with a picture of the code, and we will do our best to help!

Sure, please reach out to us with a screenshot of your discount code and if the coupon is eligible, we will return the amount to you as cashback once your order is received.

Ofcourse, and we would surely love to craft your choice. Please share us the design on our mail id and we shall be happy to share the relevant detiails and the approximate budget, post which you can definetely place your valuable order.

Our offers and promotions are designed centrally by our strategy team and we take into account most if not all special occasions. We request you to join our mailing list or keep visiting our website for updates on any new discounts and promotions.

We provide you with the best quality diamonds which are 100% Certified from International laboratories. Our each product passes through stringent quality checks and is assured to be the finest in the category.

You can buy our colour stoned jewellery with assurance that the colours will not fade with day to day use. However, please avoid any physical harm or other exposure to any acidic chemicals and the stones in your jewellery will stay good as new!

Sure, please reach out to our sales team with details of which product you are interested in and we will help you with jewellery pictures.

You can buy the products exculsively online from our website: https://www.zweler.com. You can also get in touch with our sales team on call/whatsapp and we will be happy to manually take your order.

You can choose the size from the drop down menu of the size given aside the product detail.

All of our existing offers and promotions are always visible on the website. You may also reach out to our support team to check if any offers are running at this time. Additionally we recommend that you subscribe to our mailing list to stay updated with all new offers and promotions.

All prepaid orders are confirmed by default and for all COD orders, we will reach out to you for confirmation via call/sms/email/whatsapp and once you have confirmed, we will ship out the order. In case there is any issue because of which we are unable to ship out your order, we will reach out to you for next steps on how to proceed further.

Sorry to hear that your product is damaged. Please drop us an email at info@zweler.com with unboxing video of the product and we will help arrange a replacement for you.

In case you have opted for replacement, your replacement order gets into process as soon as we receive the returned goods. However, your replacement product might take as much time as for ordering a new product.

Sorry to hear that you have not received your refund yet. Please note that we initiate refunds within 48 hrs of the return getting picked up from you. Once the refund is initiated, it should hit your bank account/payment source in 5-6 working days. If this is not the case, please reach out to us and we will escalate this matter to our bank/gateway partners.

We work with all leading courier partners for our shipments and returns. Most partners will give you a call before delivering your order or coming for pick up of your return.

We strongly recommend that you keep the box safe for the duration of the return window return the jewellery items in the box as jewellery is precious and fragile and is likely to get damaged without a box.